Products

Warranty

• Do your products have a warranty policy?
• How can I process a warranty claim?
• My down jacket has some feathers coming out, is this normal?

Size chart

• I want to purchase an item but I’m not sure what size I should choose.

Fabric

• What are some of your fabric standards and certifications?
• Where does the down in your coats come from ?
• Do you have temperature ratings for your jackets?
• What is the difference between Thermaglow insulation and Downglow insulation? Is one warmer than the other?
• How should I clean and care for my Lolë products?

Quality

• Are the colors portrayed on the website accurate?
• How do you ensure quality?
• Where are your products made?