How can I return an item ?

You can return multiple orders in a single package. Please provide the purchase orders corresponding to the returned items. To return your item(s), simply follow the instructions below within 30-days of receiving your order:

• Go online to https://checkout-us.lolelife.com/apps/returns to initiate your return.
• Provide us with the reason for the return.
• After review of your return is accepted you may receive a prepaid shipping label (certain country exclusions apply).
• Repackage carefully with all the original hangtags and packaging and apply your shipping label to the reusable bag or box.
• Please include a copy of your Lolë packing slip within the package.
• Drop it off at your nearest UPS location (Canada& US only) or other carriers location.
• A refund notification will be sent once the return has been processed at our warehouse.

Be sure to enter the order confirmation (US######) as the order number and the email address you used to receive the order details. 

Choose the country and language

Enter email confirmation number

Once completed, a prepaid return label will be sent via email for you to print. 

Record the tracking number on the UPS return label to track delivery to our warehouse. After receiving your return please allow 5-10 business days for the amount to appear on your credit card statement.

To find your nearest UPS location, visit www.ups.com or call 1-800-742-5877 (Canada) or 1-877-289-6418 (United States). Take note of the tracking number showing on the return label before you drop your return package.

If you do not have a local UPS service point, simply give them a call, and they will send one of their drivers to your location to pick up the package.