All items respecting the Lolë return policy can be returned.
You can return multiple orders in a single package. Please provide the purchase orders corresponding to the returned items.
Returns by UPS:
1. Place the item(s) in any transit appropriate box or bag. Please ensure all tags are still attached to the item(s).
2. Include a copy of your packing slip within the package, and highlight the item(s) being returned.
*Note: Returns without the packing slips may encounter refund delays. Please contact customer service.
3. Close and seal the package, stick the UPS prepaid* return label provided with your order and drop off the package at a UPS store near you.
4. Record the tracking number on the UPS return label to track delivery to our warehouse. After receiving your return please allow 5-10 business days for the amount to appear on your credit card statement.
To find your nearest UPS location, visit www.ups.com or call 1-800-742-5877 (Canada) or 1-877-289-6418 (United States). Take note of the tracking number showing on the return label before you drop your return package.
If you do not have a local UPS service point, simply give them a call, and they will send one of their drivers to your location to pick up the package.
* MBF Program Members do not have free returns. Please contact us to provide you with our warehouse address.