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  1. Lolë Customer Service
  2. Orders

Orders

Returns and Exchanges

  • What is the Lolë return policy ?
  • How can I return an item ?
  • How can I exchange an item ?
  • Are returns free ?
  • When will I get my refund ?
  • Can I return an item I purchased online to a Lolë Atelier ?

Shipping

  • Where do you ship ?
  • What shipping options do you offer ?
  • Shipping Methods and Pricing
  • How can I track my order?
  • I didn’t receive my package. What should I do?

Online Order

  • Can I cancel or modify my order?
  • Price Match & Price Adjustments
  • Will I receive an email confirmation of my order?
  • How can I check the status of an online order?
  • When will my order be charged ?
  • What happens if I place an order and the item is unavailable?
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Payment

  • What are your accepted methods of payment?
  • It is safe to provide my credit card and personal information on your website?

Gift card

  • HOW TO APPLY A LOLË GIFT CARD OR A DISCOUNT CODE TO A PURCHASE
  • Can I purchase a gift card online?
  • Do the Lolë gift cards have an expiration date?
  • What happens if I lose my gift card or store credit?
  • I returned an item that was purchased with a gift card. Can you refund my credit card? Can I use the gift card again?
English (GB) English (CA) English (US) Français (Canada) Français (France)
Lolë Customer Service
Monday to Friday from 2:30pm to 11pm
www.lolelife.com