Orders

Returns and Exchanges

• What is the Lolë return policy ?
• How can I return an item ?
• How can I exchange an item ?
• Are returns free ?
• When will I get my refund ?
• Can I return an item I purchased online to a Lolë Atelier ?

Shipping

• Where do you ship ?
• What shipping options do you offer ?
• How can I track my order?
• I didn’t receive my package. What should I do?

Online Order

• Can I cancel or modify my order?
• Will I receive an email confirmation of my order?
• How can I check the status of an online order?
• When will my order be charged ?
• What happens if I place an order and the item is unavailable?
• My billing address and credit card are from another country. Can I still place an order?

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Payment

• What are your accepted methods of payment?
• It is safe to provide my credit card and personal information on your website?

Gift card

• Can I purchase a gift card online?
• Do the Lolë gift cards have an expiration date?
• What happens if I lose my gift card or store credit?
• I returned an item that was purchased with a gift card. Can you refund my credit card? Can I use the gift card again?