To process a return from one of our Lolë boutiques or online store, items have 30 days from the purchase date or reception via DHL. Returned items must meet the following conditions:
- items need to be unworn
- original selling condition
- all tags still attached
Please note that this policy also applies to sale and clearance items.
For hygienic and health reasons, facial masks and all yoga accessories will be a final sale. This includes yoga mats, foam rollers, yoga blocks, balance balls, resistance bands and water bottles. Returns will only be permitted if the item is unopened and in its original packaging.
For swimwear, the protective lining sticker is required for return or exchange.
*Purchases made during promotional events are not subject to price adjustments (online and in store). Shipping costs are non-refundable.
*Exceptions may apply. Please note returned items must be purchased through our online stores. Refunds cannot be issued from 3rd party retailer purchases.