If you have a defective item that was purchased from our Lolë website, please send us an email containing:
- A description about the defective item
- Pictures of the item. (A picture showing the entire item, a picture showing the defective area, and a photo of the interior style number tag that can be located behind the care instructions).
- Order number and/or proof of purchase. If these are not available please let us know and we will find another solution for you.
If the defective item was purchased in a retail store, we invite you to return the defective product to the store or to the online retailer where you purchased the item with your original receipt.